700 Douglas Ave Apt 707
Minneapolis MN 55403-3196
P: (612) 391-3920
E: michael@kiresuk.com
LI: linkedin.com/in/kiresuk
W: www.kiresuk.com
SUMMARY
An experienced support professional with iOS deployments, custom apps and technology platforms that are mission critical. Knowledgeable with basic web development and security support. Focused on supporting diverse needs within IT.
SKILLS & EXPERTISE
Workspace One UEM (AirWatch) • Service Now • Comply365 • Tier II, III Technical Support • iOS • WordPress • HTML/CSS • Carrier Portals: T-Mobile / ATT / FirstNet / VZ • Adobe Creative Suite • Formsite • Digital Imaging • Mac OS • Windows 10 • Symantec email security • Symantec WSS • Linux OS • Basic networking • MS Office • Project Support and Development
EXPERIENCE
SUN COUNTRY AIRLINES | Minneapolis, MN
Sr. Client Technology Administrator
2019 – Present
Currently manages the iOS mobile deployment for flight control, inflight, operations and maintenance. Supports hardware and software critical to daily operations. Provides general technical support, class training and related documentation.
- Manages iOS hardware and software deployment with Workspace One UEM MDM.
- Maintains iPads on aircraft for flight control and compliance.
- Tests and evaluates new hardware and software for regulatory compliance.
- Provides primary setup and support for Apple computers in the office.
- Maintains cellular platforms for iPhones and outstation networking equipment.
ASM GLOBAL | U.S. Bank Stadium | Minneapolis, MN
Event Day Support Technician
2016 – 2022
Technical support for major events at U.S. Bank Stadium.
- Event support for stadium A/V, computer and iOS needs.
- Prepared and deployed technology solutions with IT team.
ECOLAB | St Paul, MN
Sr. Service Desk Specialist
2015 – 2019
Provided enterprise Tier II software and iOS hardware support for a nationwide field service and management team. Handled escalated technical issues and data related requests for a custom iOS app that involved invoicing, detailed data collection, route information and account management. Supported a number of integrated software solutions that include Salesforce, Rizepoint and Formsite.
- Managed a broad range of support requests from phone, email and ServiceNow.
- Supported technical aspects of iOS deployment with Airwatch MDM and cellular carrier portals.
- Processed requests for internal reports, services and compliance measurement.
- Provided training for management and field associates for internal software solutions.
APPLE INC. | Minneapolis, MN
Genius
2007 – 2014
Provided world-class technical support for Apple Retail. Responsible for constant change in technical knowledge, timely repair skills and continuous multi-tasking under a tight appointment system. Continually worked with the team on fine tuning empathy skills, patience, and critical thinking. Worked closely with the business team helping with technical presentations for Apple business solutions.
- Consistently recognized for excellence in Net Promoter surveys/rankings.
- Mentored Genius staff and provide Family Room training to new Geniuses.
- Provided in-store training to business customers on Apple solutions.
- Reviewed Genius staff on a bimonthly schedule with discussions that relate to current performance, issues and concerns.
- Managed daily scheduling and staffing of the Genius Bar.
EDUCATION
The School of The Art Institute of Chicago
Master of Fine Arts
Panting and Drawing
1998-2000
The University of Minnesota
Bachelor of Fine Arts
Painting and Drawing | Art History Minor
1991-1996
Red Hat Training
RedHat System Administration I, II.
2012
Apple Inc.
Apple Genius Certification
2007